Support and issue routing

Support covers onboarding, app reachability, report generation issues, and review of final deliverables.

What to include in a support request

• The object or lot identifier, if known.
• The date of the run and which step failed.
• A screenshot of the visible issue when available.
• The expected output (for example: dashboard summary, intake draft, or delivery pack).

Response scope

• Production incidents affecting the live app.
• Report quality review and correction requests.
• Policy and handling questions about generated outputs.